Terms and Conditions

Eligibility:

• Your business must be based in Australia and hold an active ABN.
• You must maintain all essential insurances for your service offerings.
• Adherence to all NDIS practice standards is mandatory.
• Your business will be held fully accountable for any damages incurred to property or participants.

Staff and Service Provision:

• Ensure that all services are provided by qualified staff or contractors.
• New service locations should only be listed if you can offer services there on a continual basis.

Complaint Handling:

• All complaints must be managed according to NDIS guidelines, with prompt and professional resolution.
• Failure to effectively address complaints may result in removal from the Providerfinder.au platform.

Payment and Access:

Annual fees for accessing the platform:

• Local Provider $1,200
• State Provider $12,000
• National Provider $120,000

Partnerships:

• No annual fees, a one time payment of $900 is required.

Cancellations:

• You may cancel your listing at any time, resulting in removal from the Providerfinder.au platform.

Refund Policy:

• Refunds are only available if you were misled about the Providerfinder.au platform's price, contract duration, or functionality. Refunds are not available in cases where:
• You changed your mind about listing.
• The product or service was misused in a way that led to issues.
• Services were requested against the business's advice or there was a lack of clarity in your request.

We are committed to ensuring that your advertising experience with us is transparent and effective. Should you have any questions or require further clarification, please feel free to contact our support team - Contact Us